When and how your information is collected by us:
You will not be required to register for browsing our website, however for availing special services, you will be required to create an account by providing us with your email address and password for this user account. We may also collect your personal information, including but not limited to, your title, name, gender, date of birth, age, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We will use the information that you provide us to process your order and to provide you with other services and information offered through our website.
We also collect your personal information if (i) you participate in any of our promotions or surveys done on customers; (ii) you visit our stores for marketing promotional activities, future communication and other marketing activities at stores; (iii) we process for billing; and (iv) place any complaint regarding our product or our service.
When you sign up for our newsletter, we will use our email address and send you with our electronic newsletter (E-newsletter) which will contain advanced notification of promotions, launch of merchandise, store openings, and other news from us. You can unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of our newsletter.
When you contact our customer service representatives with a question, feedback or comments, you may be asked for information that identifies you. We will collect this information for verifying your identity and these will also help us to answer your question or respond to your comment promptly. We use this information to communicate with them to provide them with news about special offers, promotions etc.
When you apply for a job through our website or third-party job portals, personal information for employment applicants will be collected and used to contact you, if your employment application is unsuccessful, we will keep your personal information for certain period in accordance with our internal policy and procedures and for administration and statistical analysis purposes or for other job opportunities. If your application is successful we will process your personal information for purpose of employment with us in accordance with applicable laws and regulations.
How long Do We Keep your Personal Information?
We will keep and retain your personal information as long as we need to achieve our purpose for which it has been collected or to meet our legal obligations. We will remove your personal information when it can be assumed that the purpose of which such personal information was collected is no longer being served by retention of personal information and retention is not necessary for legal or business purpose. We reserve the right to retain and keep your personal information for a period necessary for business, tax or legal purpose.
Disclosure of Personal Information to Third-party:
We will not provide your personal information within or outside Bangladesh to any third parties without your consent, except with the following case:
- If your personal information is processed on behalf of the Company by third-party providing adequate level of protection of personal information.
- If personal information is provided in connection to succession of business such as merger or other reason.
- In case of life threatening situation, national interest, investigation, evaluation purpose, provision of legal services, collected by public agency, government institution etc.
- Where required by applicable laws and regulations.
We share customer information only on limited basis and with our parent company Fast Retailing Group and its affiliates. We share it on limited basis with third-party we use from time to time to send postal mail and email, remove repetitive information from customer list, analyze data, provide marketing assistance and provide customer service. As the Company conduct joint operation with Fast Retailing Group as our parent company, both within and outside Bangladesh, therefore all personal information obtained by us from our customers, employees, vendors, suppliers and individuals may be used by us together with our affiliates within the scope necessary to achieve the purpose of use determined and declared before, or as soon as reasonably practicable after collection.
Cookies and Third-party links:
When you access our website, one or more cookies from our providers ("third-party cookies") may be placed on your device via the pages of our website or via content displayed in our advertising spaces.
You may choose to engage with us by our content on or through third-party social networking websites as well. By doing so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address etc.) to receive our content or as a requirement of the operation.
Where we store your information:
The information that we collect will be transferred and stored overseas but it will be stored in secured environment as prescribed by prevailing laws and regulations. The information will also be processed by third-party as our supplier. By providing us your personal information you also agree on the transferring, storing or processing of such information. We endeavor to take necessary steps to ensure that your information will be stored securely.
You have the rights at any time by notice in writings to the following:
- Right to request access of your personal information that we hold about you
- Right to request from us rectification of your personal information that is inaccurate or incomplete
- Right to suspend, withdraw (in full or in part) in order the blocking, removal or destruction of your personal information from our filling system upon discovery and substantial proof that the personal information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purpose or are no longer necessary for the purpose for which they were collected.
Inquiries regarding display, correction, deletion and/or termination of use of Personal Information:
Upon receipt of a request for display, correction, deletion, withdrawal (in full or in part) and/or termination of use of personal information, we will promptly respond to such requests upon confirming the identity of the person through prescribed procedures. For any inquiries regarding please contact the following contact details:
Land View Commercial Center (11th floor), 28, Gulshan North C/A, Gulshan - 2 Circle, Dhaka - 1212, Bangladesh. Phone: +880-2-9895525
Personal Information from other Individuals and Minors: