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We, Grameen Uniqlo which is operated by Uniqlo Social Business Bangladesh Ltd, (“Company” “Us”, “Our”, “We” or “Ours”) understand the importance of privacy rights of users to its website and we endeavor to protect your personal information (“personal information” means “information relating to individual” that can identify specific individual, including information that can be easily referenced with other information to identify a specific individual) through our compliance with applicable regulations for processing of personal information (“Privacy Policy”) and appropriately processing personal information from our customers which we collect when you browse (the “website”), customers visiting our stores situated at many places across Bangladesh, job applicants for potential employment activities by the Company, vendors, and suppliers, and users of our website or application software (If any). By visiting our website directly or through another site, you accepted the provisions as described in our Privacy Policy. When we collect your personal information, we will obtain your prior consent for the purpose as mentioned throughout herein this Privacy Policy.

When and how your information is collected by us:

You will not be required to register for browsing our website, however for availing special services, you will be required to create an account by providing us with your email address and password for this user account. We may also collect your personal information, including but not limited to, your title, name, gender, date of birth, age, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. We will use the information that you provide us to process your order and to provide you with other services and information offered through our website.

We also collect your personal information if (i) you participate in any of our promotions or surveys done on customers; (ii) you visit our stores for marketing promotional activities, future communication and other marketing activities at stores; (iii) we process for billing; and (iv) place any complaint regarding our product or our service.

When you sign up for our newsletter, we will use our email address and send you with our electronic newsletter (E-newsletter) which will contain advanced notification of promotions, launch of merchandise, store openings, and other news from us. You can unsubscribe from our email list at any time by clicking on the unsubscribe link at the bottom of our newsletter.

When you contact our customer service representatives with a question, feedback or comments, you may be asked for information that identifies you. We will collect this information for verifying your identity and these will also help us to answer your question or respond to your comment promptly. We use this information to communicate with them to provide them with news about special offers, promotions etc.

The collection of your personal information by us may be mandatory or voluntary in nature depending on the purpose for which your personal information is collected. Where it is obligatory for you to provide with us your personal information and you fail or choose not to provide us with such information, or do not consent to the purpose of collection or this privacy policy, we will not be able to provide products and/or services or otherwise deal with you.


When you apply for a job through our website or third-party job portals, personal information for employment applicants will be collected and used to contact you, if your employment application is unsuccessful, we will keep your personal information for certain period in accordance with our internal policy and procedures and for administration and statistical analysis purposes or for other job opportunities. If your application is successful we will process your personal information for purpose of employment with us in accordance with applicable laws and regulations.

How long Do We Keep your Personal Information?

We will keep and retain your personal information as long as we need to achieve our purpose for which it has been collected or to meet our legal obligations. We will remove your personal information when it can be assumed that the purpose of which such personal information was collected is no longer being served by retention of personal information and retention is not necessary for legal or business purpose. We reserve the right to retain and keep your personal information for a period necessary for business, tax or legal purpose.

Disclosure of Personal Information to Third-party:

We will not provide your personal information within or outside Bangladesh to any third parties without your consent, except with the following case:

-       If you have agreed to the provision of your personal information based on this privacy policy.

-       If your personal information is processed on behalf of the Company by third-party providing adequate level of protection of personal information.

-       If personal information is provided in connection to succession of business such as merger or other reason. 

-       In case of life threatening situation, national interest, investigation, evaluation purpose, provision of legal services, collected by public agency, government institution etc.

-       Where required by applicable laws and regulations.

We share customer information only on limited basis and with our parent company Fast Retailing Group and its affiliates. We share it on limited basis with third-party we use from time to time to send postal mail and email, remove repetitive information from customer list, analyze data, provide marketing assistance and provide customer service. As the Company conduct joint operation with Fast Retailing Group as our parent company, both within and outside Bangladesh, therefore all personal information obtained by us from our customers, employees, vendors, suppliers and individuals may be used by us together with our affiliates within the scope necessary to achieve the purpose of use determined and declared before, or as soon as reasonably practicable after collection. 

Cookies and Third-party links:

We might use cookies and also other similar technologies to collect product as well as few other purchase information from the pages you access or visit at our site. Basically, these Cookies are those bits of information which are stored in your computer device, so we can recognize you when you return to our site. This will help us to understand you better and use of our website so that we can improve our website’s features. If you do not wish to have cookies, then you can set your browser preferences and disable them if you do so then cookies will not store any data.

When you access our website, one or more cookies from our providers ("third-party cookies") may be placed on your device via the pages of our website or via content displayed in our advertising spaces.

The use of third-party cookies is subject to the privacy policy of these third-parties’ providers. We have no access or control over third-party Cookies. However, we make sure that our partners treat the information collected on our website exclusively for our needs and in compliance with applicable laws and regulations. You can refuse third-party cookies by an appropriate setting of your browser. Any setting can modify your browsing on internet and your conditions of access to certain services requiring the use of Cookies.

You may choose to engage with us by our content on or through third-party social networking websites as well. By doing so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address etc.) to receive our content or as a requirement of the operation.

Where we store your information:

The information that we collect will be transferred and stored overseas but it will be stored in secured environment as prescribed by prevailing laws and regulations. The information will also be processed by third-party as our supplier. By providing us your personal information you also agree on the transferring, storing or processing of such information. We endeavor to take necessary steps to ensure that your information will be stored securely.

Your Rights:

You have the rights at any time by notice in writings to the following:

-       Right to request access of your personal information that we hold about you

-       Right to request from us rectification of your personal information that is inaccurate or incomplete

-       Right to suspend, withdraw (in full or in part) in order the blocking, removal or destruction of your personal information from our filling system upon discovery and substantial proof that the personal information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purpose or are no longer necessary for the purpose for which they were collected.

Inquiries regarding display, correction, deletion and/or termination of use of Personal Information:

Upon receipt of a request for display, correction, deletion, withdrawal (in full or in part) and/or termination of use of personal information, we will promptly respond to such requests upon confirming the identity of the person through prescribed procedures. For any inquiries regarding please contact the following contact details:

Land View Commercial Center (11th floor), 28, Gulshan North C/A, Gulshan - 2 Circle, Dhaka - 1212, Bangladesh. Phone: +880-2-9895525


By providing your personal information to us, you consent to us processing your personal information in accordance with this Privacy Policy, and you confirm that all personal information provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal information. We may reject access request if any exception or prohibition applies under applicable laws and regulations.

Personal Information from other Individuals and Minors:

To the extent that you are requested to provide (or will provide) personal information about your family members, spouse and/or other dependents, you confirm that you will explain to them that their personal information will be provided to, and processed by us, and we will require your family member to give their consent to the processing (including disclosure and transfer) (including disclosure and transfer) of their personal information in accordance with this Privacy Policy.

Our website is intended only for persons who are at least eighteen (18) years old. If you are an individual under 18 years of age (“Minors”) or individuals not legally competent to give consent, you will require a parent or legal guardian to consent to the processing (including disclosure and transfer) of your personal information in accordance with this Privacy Policy. We neither offer products or services to, nor knowingly collect personal information of minors without any legal basis. Should we learn that we were provided with personal information of Minors without any legal basis, we will delete the same from our database. If you are Minor, please do not provide any personal information and the like, kindly consult your parent(s) or legal guardian(s) first before visiting any website.


We are always committed to ensure practical administrative, technical and also physical safeguards in an effort to protect against the loss, theft, and disclosure of any information which are personal in our custody. Our customer’s privacy is very important to us. All these measures are to safeguard personal information in our custody includes, providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this Privacy Policy.


The Company reserves the right to change or revise this Privacy Policy from time to time without prior notice to incorporate any changes in its procedures for protecting Personal Data or any regulatory changes. The latest version of the Privacy Policy is always available on our websites. We will communicate any material changes to this Privacy Policy via announcements on our Company website or any other appropriate mean. Please review this Privacy Policy every time before you deal with us to be sure you agree with it.

Further, by continuing to use the services, purchasing products from the Company or by your continued engagement with the Company following the change or revision to this Privacy Policy, you will be treated as having agreed to and accept those amendments.

If you do not agree to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you or dealing with you, and you may be required to terminate your relevant agreement with us, stop accessing or using our website and/or dealing with us.